RETURN POLICY

This policy outlines how cancellations, returns, and refunds are handled at UNANIMOUSAGREE. The specifics depend on whether you’re cancelling before dispatch, returning an unwanted item, or dealing with a damaged or incorrect delivery.

Cancelling Before Shipment

An order can be cancelled for a full refund provided it has not yet moved into the shipping or production phase. Once the package is in transit, cancellation is no longer available, so acting quickly is essential.

When You Change Your Mind

A return request must be initiated within 14 days of the delivery date. The item itself needs to be unused, in the same condition you received it, and placed back in its original packaging. Your receipt or another valid proof of purchase must accompany the return. There are no restocking fees, and you will never be charged more than once for shipping on a single order. If the reason for the return is a change of mind, you are responsible for arranging and paying for the return shipping; the cost will vary based on the carrier you choose.

If an Item Arrives Damaged or Incorrect

When a product is delivered damaged or does not match what you ordered, UNANIMOUSAGREE covers the cost of the return shipping. The 14-day window to request a return still applies, and the item must remain unused, in its original condition, and in the original packaging with proof of purchase.

Custom and Personalised Orders

Items that are custom-made or personalised are excluded from the 14-day return policy. Because these are produced to your individual specifications, the standard return window does not extend to them.

Refund Processing and Timeline

Once your returned package arrives and passes inspection, you will receive an email confirming receipt and the approval status of your refund. An approved refund is then sent back to your original payment method—such as a credit card—within 3 to 15 days.

Tracking a Delayed Refund

If the refund has not appeared within the expected timeframe, work through these steps in order:

• Check your bank account again.
• Contact your credit card company, as posting times can vary.
• Reach out to your bank, since internal processing may add a delay.
• If you still cannot locate the refund after completing those steps, email us at support@unanimousagree.com.

Return Address and General Processing

Do not send any item back to the manufacturer. Always contact customer service at support@unanimousagree.com first to obtain the correct return address and ensure your shipment is directed properly. As a final note, standard order processing typically takes between 2 and 7 days before the package is handed over to the carrier.